The aim of this privacy policy is to inform you of the data that we collect, the reason why we collect it, whether the data is shared with third parties, for how long it is stored, the rights you have and how you can exercise them.
Aqua Heaven BXL bv is the controller responsible for processing your personal data.
Our registered office is in
Indringingsweg 1 - 1800 Vilvoorde,
with enterprises number: BE 0867 664 406.
You can contact us as follows:
Tel: +32 (0)16 295 295 or +32 (0)2 270 17 17
E-mail : info@aquaheaven.be
We process the following personal details:
Name, email address, telephone number
There is a contractual requirement for us to register your reservation or order correctly and to contact you in relation
with your reservation or order when necessary.
You will receive confirmation and one or more reminders of your reservation or order by email and possibly also by text message.
After visiting us or receiving our goods, we may send you an email to ask for your opinion on your experience.
If you furthermore give us your explicit consent by subscribing to our newsletter, your email address will also be
used to inform you by email of our activities and promotions. However, you can unsubscribe at any time.
IP-Address
Your IP address is registered at the time when you make a reservation or place an order.
This is used to establish your location (country) and to adjust the content of the reservation or purchase flow.
The IP address is also recorded upon the reservation or order to prevent fraud. We do not identify you based on your IP address.
Date of birth
It is optional to complete your date of birth. By doing so, you give us permission to send you a
special offer for your birthday and to accord you a more personal treatment.
Your age can be used in an anonymised way for statistical purposes.
Your personal data will never be sold or passed on to third parties for commercial objectives.
The only circumstances in which your personal data can be passed on to third parties are:
when we are under a legal obligation to pass on personal data, for example, in the context of (the prevention of) fraud and abuse.
We retain reservation details, including any personal data associated with a reservation (such as contact details) for a period of two years.
We may retain personal data for longer if necessary, such as in the event you
subscribe to the newsletter, when we will need to retain your email address for a longer period.
You will always have the right to get your data deleted before then (see: What rights do you have?), unless you still have open reservations with us.
We will always store your contact data since we are under a statutory obligation to retain a register of our alumni.
The cookies used are only functional cookies and analytical cookies to optimise the application’s efficiency. No use is made of tracking
cookies to identify you or to adapt the content of this or another page to your profile.
Certain cookies expire at the end of your session. Other cookies remain active but only for up to two years.
Google analytics
Google Analytics collects anonymised data in order to improve its operation.
You have several rights that you can exercise by contacting us on the above contact details:
Please address any questions or complaints concerning the processing of personal data by email only to the email address info@aquaheaven.be.
Your questions will always be dealt with within the statutory period of 30 calendar days.